ServiceNow ITOM Service Mapping Engineer

Tata Consultancy Services Limited; Chicago (IL); On-site; USD 95,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Chicago, IL, is seeking a ServiceNow ITOM Service Mapping Specialist to design, configure, and maintain Service Mapping solutions across complex environments.

You will build service maps, configure patterns, integrate Discovery, CMDB, and ITSM processes, and collaborate with infrastructure teams to ensure accurate CI relationships and data quality.

Qualifications

• Strong hands-on experience with ServiceNow ITOM and Service Mapping.
• Strong understanding of ServiceNow CMDB and CSDM.
• Hands-on experience configuring Service Mapping and Discovery.

Responsibilities

• Design, configure, and maintain ServiceNow Service Mapping solutions.
• Create and maintain Business, Application, and Technical Services.
• Develop accurate service maps representing dependencies.
• Configure and troubleshoot Discovery patterns, probes, sensors, and identification rules.
• Ensure accurate CI relationships and alignment with the CMDB.
• Integrate Service Mapping with Discovery, CMDB, ITSM processes.

Skills

ServiceNow ITOM

Service Mapping

ServiceNow CMDB

Discovery

MID Servers

CI relationships

REST/SOAP APIs

ITIL

Tools

ServiceNow Discovery

Service Mapping Patterns

Job description

Tata Consultancy Services Limited in Chicago, IL, is seeking a ServiceNow ITOM Service Mapping Specialist to design, configure, and maintain Service Mapping solutions across complex environments.

You will build service maps, configure patterns, integrate Discovery, CMDB, and ITSM processes, and collaborate with infrastructure teams to ensure accurate CI relationships and data quality.