ServiceNow ITSM Lead & Automation Architect

Tata Consultancy Services Limited; Cincinnati (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Parental Leaves

Auto & Home Insurance Options

Certification & Training Reimbursement

Vacation, Time Off, Sick Leave & Holid

Job summary

Tata Consultancy Services Limited seeks an Enterprise Architect to lead ServiceNow initiatives across ITSM, ITOM, ITAM and related modules in a Cincinnati client environment.

The role emphasizes domain expertise in ServiceNow offerings, solution design, and guiding teams through complex configurations and AI-driven process improvements. Travel up to 50% is expected to support customer engagements.

Qualifications

• Experience integrating AI into business processes and workflows.
• Ability to travel up to 50% for client engagements.
• Industry domain expertise in ServiceNow offerings and related areas.
• Creativity and comfort running projects independently.

Responsibilities

• Lead and mentor smaller teams as functional solution lead.
• Specialize in 1-2 ServiceNow offerings and advance your career.
• Translate requirements into configuration, write user stories for Agile development.
• Coach junior staff on solutioning and best practices.
• Share learnings across the BPC community and customers.

Skills

AI in workflows

Travel readiness

Industry domain expertise

Independent project leadership

Tools

ServiceNow Certifications

Job description

Tata Consultancy Services Limited seeks an Enterprise Architect to lead ServiceNow initiatives across ITSM, ITOM, ITAM and related modules in a Cincinnati client environment.

The role emphasizes domain expertise in ServiceNow offerings, solution design, and guiding teams through complex configurations and AI-driven process improvements. Travel up to 50% is expected to support customer engagements.