ServiceNow ITSM Integration Specialist

Tata Consultancy Services Limited; Katy (TX); On-site; USD 95,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Katy, Texas, seeks a ServiceNow ITSM Integration SME to design and implement integrations between ServiceNow and third-party applications, using REST, SOAP, IntegrationHub, Flow Designer, and MID Server.

You will lead integration testing, support upgrades, map data fields, configure authentication, and collaborate with engineering and infrastructure teams to resolve complex integration issues, ensuring security and alignment with enterprise architecture.

Qualifications

• Extensive experience with ServiceNow ITSM integrations.
• Proven ability to design and implement complex integration architectures.

Responsibilities

• Act as SME for ServiceNow ITSM integrations and design integrations with third-party apps.
• Lead testing, SIT, UAT, regression testing, and production implementation activities.
• Support upgrades and ensure compatibility of existing integrations.

Skills

ServiceNow ITSM

Integration knowledge

Troubleshooting

Incident management

Problem management

Tools

REST APIs

SOAP APIs

IntegrationHub

Flow Designer

MID Server

Import Sets

Transform Maps

Scripted REST APIs

Job description

Tata Consultancy Services Limited in Katy, Texas, seeks a ServiceNow ITSM Integration SME to design and implement integrations between ServiceNow and third-party applications, using REST, SOAP, IntegrationHub, Flow Designer, and MID Server.

You will lead integration testing, support upgrades, map data fields, configure authentication, and collaborate with engineering and infrastructure teams to resolve complex integration issues, ensuring security and alignment with enterprise architecture.