ServiceNow ITOM Specialist: CMDB & Discovery Expert

Oblytech India Private Limited; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote work flexibility

Global client exposure

Career growth in IT consulting

Job summary

Oblytech India Private Limited is seeking a skilled ServiceNow Technical Consultant to support enterprise customers. You will maintain and enhance CMDB and Discovery, focusing on ITOM health, service mapping, and CI relationships across global teams.

You will design and optimize workflows, collaborate with infrastructure, cloud, and application teams, and drive continuous improvements in ITOM processes while leveraging REST/SOAP Integrations and Integration Hub.

Qualifications

• 5+ years of hands-on ServiceNow platform experience.
• ITOM: Discovery, Event Management, CMDB, and Cloud Management.
• Integrations using REST, SOAP APIs, and Integration Hub.
• Scripting: JavaScript, Glide APIs, Jelly, and Business Rules.
• UI customization: Service Portal, Widgets, and Dashboards.
• Development: ServiceNow Studio for custom apps/workflows.
• Support: Level 2/3 for enterprise ServiceNow.
• Willing to rotate across global time zones.

Responsibilities

• Provide day-to-day support for ServiceNow CMDB, Discovery, and ITOM processes including incident resolution and requests.
• Maintain CMDB health with reconciliation and data quality improvements.
• Configure and optimize ServiceNow Discovery for servers, networks, cloud resources, and infra components.
• Support Service Mapping and related ITOM capabilities.
• Monitor Discovery schedules, MID Servers, probes, sensors, patterns, and IDs.

Skills

ServiceNow

ITOM

REST APIs

SOAP APIs

Integration Hub

JavaScript

Glide APIs

Jelly

Business Rules

Service Portal

Widgets

Dashboards

Performance Analytics

Metrics Configuration

ServiceNow Studio

L2/L3 support

Shift flexibility

Cross-border collaboration

Tools

REST APIs

SOAP APIs

Integration Hub

Job description

Oblytech India Private Limited is seeking a skilled ServiceNow Technical Consultant to support enterprise customers. You will maintain and enhance CMDB and Discovery, focusing on ITOM health, service mapping, and CI relationships across global teams.

You will design and optimize workflows, collaborate with infrastructure, cloud, and application teams, and drive continuous improvements in ITOM processes while leveraging REST/SOAP Integrations and Integration Hub.