Senior ITOM Engineer - ServiceNow & CMDB Expert

ICE Clear Europe Limited; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

ICE Clear Europe Limited in Atlanta is looking for a Senior ServiceNow ITOM Engineer to design and support the IT Operations Management platform. This role involves managing Discovery, Service Mapping, and Event Management, while collaborating across teams to enhance the CMDB health.

Ideal candidates have over 5 years of experience in ServiceNow and extensive infrastructure knowledge. The position offers opportunities for professional growth while working in a dynamic, collaborative environment.

Qualifications

• 5+ years of combined experience in ServiceNow and infrastructure/systems.
• Ability to troubleshoot discovery issues across both platform and infrastructure layers.
• Familiarity with protocols for ServiceNow Discovery.

Responsibilities

• Design and continuously improve ITOM processes and systems.
• Maintain ServiceNow Discovery, Service Mapping, and CMDB health.
• Develop and maintain technical documentation including runbooks.

Skills

ServiceNow expertise

Infrastructure knowledge

Scripting (Python, JavaScript, PowerShell)

Troubleshooting

Technical documentation

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

REST and SOAP APIs

Cloud platforms

Job description

ICE Clear Europe Limited in Atlanta is looking for a Senior ServiceNow ITOM Engineer to design and support the IT Operations Management platform. This role involves managing Discovery, Service Mapping, and Event Management, while collaborating across teams to enhance the CMDB health.

Ideal candidates have over 5 years of experience in ServiceNow and extensive infrastructure knowledge. The position offers opportunities for professional growth while working in a dynamic, collaborative environment.