ServiceNow ITOM & CMDB Architect: Discovery Lead

Healthtech Inc; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote position

Travel up to 25%

Job summary

Healthtech Inc. seeks an experienced ServiceNow ITOM & CMDB Architect to lead design, implementation, and governance of ITOM and CMDB capabilities.

You will define CI classes, data ownership, and data-quality standards, and drive CMDB data quality across ITSM, ITOM, and security platforms. The role combines strategic architectural work with hands-on configuration, including Discovery, Service Mapping, and integration patterns with cloud and on-prem environments.

Qualifications

• Bachelor’s degree required or higher with ITOM/CMDB specialization.
• Experience implementing and governing CMDB foundations and data models.
• Strong knowledge of ITIL processes and enterprise architecture.

Responsibilities

• Define and drive the ServiceNow ITOM and CMDB architecture roadmap.
• Lead Discovery and Service Mapping implementations and optimization.
• Establish CMDB governance, data quality KPIs, and lifecycle processes.
• Architect integrations with Azure/AWS, AD, SCCM/MECM, and monitoring platforms.

Skills

ServiceNow ITOM

CMDB architecture

ITIL processes

Enterprise architecture

Discovery & Service Mapping

Cloud technologies (Azure AWS)

Stakeholder collaboration

Education

Bachelor’s degree

Master’s degree

ServiceNow certifications (CSA/CAD/CTA)

Tools

ServiceNow Platform

REST APIs

IntegrationHub

Service Graph Connectors

SCCM/MECM

Job description

Healthtech Inc. seeks an experienced ServiceNow ITOM & CMDB Architect to lead design, implementation, and governance of ITOM and CMDB capabilities.

You will define CI classes, data ownership, and data-quality standards, and drive CMDB data quality across ITSM, ITOM, and security platforms. The role combines strategic architectural work with hands-on configuration, including Discovery, Service Mapping, and integration patterns with cloud and on-prem environments.