Senior ServiceNow ITOM Engineer: CMDB & Discovery

iTech AG; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

iTech AG is seeking a ServiceNow ITOM Senior Developer to lead hands-on build and configuration of ITOM solutions for federal customers in Arlington, VA. The role covers CMDB, Discovery, Service Mapping, and Event Management, plus integrations across ServiceNow products.

You will mentor developers, contribute to technical documentation, and drive automation and dashboards. The ideal candidate has 5+ years of ServiceNow experience including ITOM, strong CSDM knowledge, and experience in

Qualifications

• 5+ years of hands-on ServiceNow experience, including 2+ years in a senior developer role.
• 2+ years implementing ServiceNow IT Operations Management (ITOM) CMDB, Discovery, Service Mapping, and Event Management.
• Deep hands-on configuration and development experience across ITOM.
• Knowledge of CSDM, CMDB Health, and IT infra across on-prem, cloud, and hybrid.

Responsibilities

• Deliver the hands-on build and configuration of the ServiceNow ITOM solution, CMDB, Discovery, Service Mapping, and Event Management, including the data model and delivery across modules per the phased roadmap.
• Demo, build and configure ServiceNow ITOM capabilities across the solution, including: CSDM-aligned CMDB design, CI class modeling, and relationship types
• CMDB identification and reconciliation rules, data source precedence, and CMDB Health (completeness, correctness, compliance)
• Discovery — MID Server deployment, credentials, schedules, IP ranges, and discovery patterns
• Service Mapping — application service definition, entry points, top-down and tag-based mapping, and custom patterns
• Event Management — event connectors and sources, event rules, field mapping, and event-to-alert transformation
• Alert correlation, aggregation, and alert management rules, including CI binding and impact calculation
• Alert-to-incident automation, notifications, and remediation workflows (Flow Designer / Workflow Studio)
• Operator Workspace, service health dashboards, and Performance Analytics reporting
• Integrations with monitoring and observability tools (e.g., SolarWinds, Splunk, Dynatrace, Datadog, SCOM)
• Plan and execute the CMDB data population and migration effort, including integrations between ServiceNow ITOM and external systems

Skills

ServiceNow ITOM

CMDB & data model

Discovery

Service Mapping

Event Management

CSDM alignment

Scripting: JavaScript

Flow Designer

REST/SOAP APIs

Cloud Discovery (AWS/Azure/GCP)

Education

Bachelor's degree or equivalent experience

ServiceNow CIS - Discovery

ServiceNow CIS - Service Mapping/ITOM

Tools

IntegrationHub

Service Graph Connectors

MID Server

Job description

iTech AG is seeking a ServiceNow ITOM Senior Developer to lead hands-on build and configuration of ITOM solutions for federal customers in Arlington, VA. The role covers CMDB, Discovery, Service Mapping, and Event Management, plus integrations across ServiceNow products.

You will mentor developers, contribute to technical documentation, and drive automation and dashboards. The ideal candidate has 5+ years of ServiceNow experience including ITOM, strong CSDM knowledge, and experience in