ServiceNow ITOM Leader: Architecture & Delivery

Crowe; Livingston (NJ); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe seeks a ServiceNow ITOM Manager in the United States to lead ITOM initiatives, including Discovery, Service Mapping, and Event Management. You will architect, configure, and deliver scalable ITOM solutions within a collaborative delivery team.

This role emphasizes hands‑on development, client engagement, and mentoring, with travel up to 30% for on‑site engagements. You will drive quality and growth across Crowe’s ITOM practice and client portfolio.

Qualifications

• 5-7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands‑on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision
• Excellent written and verbal communication, particularly around documenting complex logic
• Comfortable working both independently and collaboratively within distributed teams
• Bachelor's degree
• Willingness and ability to travel up to 30% as needed for client engagements.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including Discovery patterns, probes, and sensors; MID Server installation and troubleshooting; Event Management rule creation and alert correlation; Service Mapping design and deployment.
• Develop and maintain integration solutions with external systems (monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Collaborate with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

ITOM hands-on

Communication skills

Independent work

Travel willingness

Education

Bachelor's degree

Tools

ServiceNow

MID Server

Discovery

Service Mapping

Event Management

Job description

Crowe seeks a ServiceNow ITOM Manager in the United States to lead ITOM initiatives, including Discovery, Service Mapping, and Event Management. You will architect, configure, and deliver scalable ITOM solutions within a collaborative delivery team.

This role emphasizes hands‑on development, client engagement, and mentoring, with travel up to 30% for on‑site engagements. You will drive quality and growth across Crowe’s ITOM practice and client portfolio.