Senior ServiceNow ITOM Lead Consultant

Crowe; Grand Rapids (MI); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe is seeking a ServiceNow ITOM Manager in the United States to lead hands-on ITOM development and integration work, focusing on Discovery, Service Mapping, and Event Management. You will work within a collaborative delivery team to architect scalable solutions for clients.

The role requires 5–7 years of ITOM experience, strong communication, and ability to travel up to 30%. You will collaborate with architects and engagement leads to ensure high-quality delivery and client satisfaction.

Qualifications

• 5-7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision.
• Excellent written and verbal communication, particularly around documenting complex logic.
• Comfortable working both independently and collaboratively within distributed teams.
• Bachelor's degree
• Willingness and ability to travel up to 30% as needed for client engagements.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM.
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

JavaScript

REST/SOAP APIs

CMDB

Travel readiness

Education

Bachelor's degree

Tools

MID Server

SolarWinds

SCOM

Dynatrace

LogicMonitor

Job description

Crowe is seeking a ServiceNow ITOM Manager in the United States to lead hands-on ITOM development and integration work, focusing on Discovery, Service Mapping, and Event Management. You will work within a collaborative delivery team to architect scalable solutions for clients.

The role requires 5–7 years of ITOM experience, strong communication, and ability to travel up to 30%. You will collaborate with architects and engagement leads to ensure high-quality delivery and client satisfaction.