ServiceNow ITOM Delivery Leader

Crowe; Burlington (VT); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe is seeking a ServiceNow ITOM Manager to join our ITOM team. You will lead hands-on ServiceNow development and configuration, with focus on Discovery, Service Mapping, and Event Management, delivering scalable solutions for client engagements.

The role requires 5–7 years of experience, strong communication, and ability to work with distributed teams. Up to 30% travel is expected for client engagements. This is a full-time role in the US with a competitive compensation range.

Qualifications

• 5-7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands‑on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision.
• Excellent written and verbal communication, particularly around documenting complex logic.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM.
• Develop and maintain integration solutions with external systems.
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

Independent delivery

Communication skills

Travel up to 30%

Team collaboration

Education

Bachelor's degree

Tools

JavaScript

REST/SOAP APIs

ServiceNow scripting

CMDB

MID Server

Job description

Crowe is seeking a ServiceNow ITOM Manager to join our ITOM team. You will lead hands-on ServiceNow development and configuration, with focus on Discovery, Service Mapping, and Event Management, delivering scalable solutions for client engagements.

The role requires 5–7 years of experience, strong communication, and ability to work with distributed teams. Up to 30% travel is expected for client engagements. This is a full-time role in the US with a competitive compensation range.