ServiceNow ITOM Architect & Delivery Lead

Crowe; Springfield (IL); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe is seeking a ServiceNow ITOM Manager to join our growing ITOM team and lead hands‑on development and configuration work. This role emphasizes Discovery, Service Mapping, and Event Management, with a focus on delivering scalable solutions that drive client outcomes.

You will collaborate with architects and engagement leads to ensure high‑quality deployments, contribute to design sessions, and help guide integration efforts with external tools and CMDB feeds. Travel up to 30% is required.

Qualifications

• 5+ years of direct ServiceNow ITOM hands‑on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision
• Excellent written and verbal communication, particularly around documenting complex logic
• Comfortable working both independently and collaboratively within distributed teams
• Bachelor's degree
• Willingness and ability to travel up to 30% as needed for client engagements.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including discovery patterns, probes, sensors, MID Server installation, configuration and troubleshooting, Event Management rule creation and alert correlation, Service Mapping design and deployment.
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

Communication

Independent work

Education

Bachelor's degree

Tools

JavaScript

REST/SOAP APIs

ServiceNow scripting

Job description

Crowe is seeking a ServiceNow ITOM Manager to join our growing ITOM team and lead hands‑on development and configuration work. This role emphasizes Discovery, Service Mapping, and Event Management, with a focus on delivering scalable solutions that drive client outcomes.

You will collaborate with architects and engagement leads to ensure high‑quality deployments, contribute to design sessions, and help guide integration efforts with external tools and CMDB feeds. Travel up to 30% is required.