ServiceNow ITOM Delivery Lead

Crowe; Miami (FL); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe in Miami seeks a ServiceNow ITOM Manager to lead hands-on ITOM deployments, including Discovery, Service Mapping and Event Management. You will work with cross-functional teams to architect scalable solutions that deliver measurable client outcomes.

The role requires deep ServiceNow ITOM experience, strong communication, travel up to 30%, and the ability to work independently within distributed teams. Crowe offers a comprehensive rewards package and a collaborative culture.

Qualifications

• 5-7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Bachelor's degree and willingness to travel up to 30%.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors; MID Server installation, configuration, and troubleshooting; Event Management rule creation and alert correlation; Service Mapping design and deployment.
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

5-7 years experience

5+ years ServiceNow ITOM hands-on

3+ years ITOM implementations

Strong communication

Independent delivery

Travel up to 30%

Education

Bachelor's degree

Tools

JavaScript

REST APIs

ServiceNow scripting

MID Server

SolarWinds

SCOM

Dynatrace

LogicMonitor

Job description

Crowe in Miami seeks a ServiceNow ITOM Manager to lead hands-on ITOM deployments, including Discovery, Service Mapping and Event Management. You will work with cross-functional teams to architect scalable solutions that deliver measurable client outcomes.

The role requires deep ServiceNow ITOM experience, strong communication, travel up to 30%, and the ability to work independently within distributed teams. Crowe offers a comprehensive rewards package and a collaborative culture.