ServiceNow ITOM/CMDB Transformation Lead

EY

Dallas (TX)

Hybrid

USD 143,000 - 262,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Generous paid time off

Job summary

EY is seeking a ServiceNow Transformation Manager to lead ITOM/CMDB projects and guide teams across design, development, testing, and delivery. You will engage with external clients, mentor 5–10+ professionals including offshore resources, and advocate for EY methodologies and outcomes.

The role emphasizes leadership, client relationship building, and working in a hybrid environment with potential travel to meet client needs.

Qualifications

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, 4–6 years of ServiceNow ITOM/CMDB project experience.
ServiceNow CSA or CAD certification.
Minimum 2 of the listed ServiceNow certifications.
5+ years of Big 4 or equivalent consulting experience.

Responsibilities

Lead ServiceNow ITOM/CMDB implementation and delivery across design, configuration/development, testing and deployment.
Mentor a multi-disciplinary team (5-10+ resources, including offshore).
Build and nurture client relationships and demonstrate EY service value.
Provide guidance on best practices for ITOM/CMDB processes and technology transformation.
Drive pre-sales activity including proposals and estimates.