ServiceNow ITOM & CMDB Transformation Manager

EY; San Jose (CA); Remote; USD 140,000 - 190,000; Full time

Job summary

EY is seeking a ServiceNow ITOM/CMDB Transformation Manager to lead client-focused teams, define user requirements, and drive UI development across platforms. You will guide multi-disciplinary groups, mentor staff, and manage risk and quality across large-scale engagements.

Role involves advising on ITOM/CMDB integration with ITSM, applying AI capabilities to improve operations, and contributing to pre-sales efforts with strong client relationships.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification.
• Minimum two of the following ServiceNow certifications.

Responsibilities

• Lead ServiceNow ITOM/CMDB transformation teams and client-facing workstreams from planning through execution and closure.
• Identify and define user requirements; develop UI across mobile, web, and tablets; deliver development services aligned with business needs.
• Provide direction and feedback to multi-disciplinary teams (5–10+ resources), including offshore members; mentor and build client relationships.
• Advise on CMDB/ITOM integration with ITSM; apply AI/Now Assist capabilities to improve alerts, root-cause analysis, automation, and efficiency.
• Participate in pre-sales activities, proposals, and estimates; produce high-quality project artifacts.

Skills

ServiceNow ITOM/CMDB

Engagement leadership

Team mentoring

Client relationship building

AI in ITOM

Waterfall & Agile

Pre-sales support

Quality and risk management

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow ITOM/CMDB tools

Job description

EY is seeking a ServiceNow ITOM/CMDB Transformation Manager to lead client-focused teams, define user requirements, and drive UI development across platforms. You will guide multi-disciplinary groups, mentor staff, and manage risk and quality across large-scale engagements.

Role involves advising on ITOM/CMDB integration with ITSM, applying AI capabilities to improve operations, and contributing to pre-sales efforts with strong client relationships.