ServiceNow ITOM & CMDB Transformation Manager

EY; Olympia (WA); Remote; USD 150,000 - 190,000; Full time

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation programs across ITOM/CMDB. You will drive client engagement, oversee UI-focused development, and guide teams through design, configuration, testing and delivery across mobile, web, and tablet platforms.

You will mentor a multi-disciplinary team, collaborate with clients, and shape outcomes with AI-enabled ITOM capabilities. Travel may be required to serve external clients.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically, 4–6 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA/CAD certification or equivalent is expected.
• Minimum of 2 of the listed ServiceNow certifications is required.

Responsibilities

• Lead ServiceNow Transformation teams and manage client relationships across projects.
• Oversee design, configuration/development, testing and deployment phases.
• Mentor a multi-disciplinary team of 5–10+ resources, including offshore staff.

Skills

Engagement lead

Team leadership

Client relationships

Business acumen

ServiceNow ITOM/CMDB

AI-enabled ITOM (Now AI/Assist)

Waterfall and Agile

Education

Bachelor's degree (CS/IS/Engineering)

ServiceNow CSA or CAD

2+ ServiceNow certifications

Tools

ServiceNow ITOM/CMDB

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation programs across ITOM/CMDB. You will drive client engagement, oversee UI-focused development, and guide teams through design, configuration, testing and delivery across mobile, web, and tablet platforms.

You will mentor a multi-disciplinary team, collaborate with clients, and shape outcomes with AI-enabled ITOM capabilities. Travel may be required to serve external clients.