ServiceNow ITOM Manager | Transformation Leader

EY; Lansing (MI); Remote; USD 143,000 - 297,000; Full time

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation projects across ITOM/CMDB, delivering high-impact solutions for Fortune 500 clients. You will grow teams, foster client relationships, and guide engagements from planning through deployment, with travel as needed.

The role demands strong leadership, business acumen, and experience in both waterfall and agile delivery, plus knowledge of AI-enabled ITOM capabilities. EY offers a hybrid client-facing environment nationwide.

Qualifications

• Bachelor’s degree is required in a technical field.
• Multiple ServiceNow certifications are preferred including CSA/CAD and at least two listed implementations.
• Extensive experience in ITOM/CMDB projects and large client environments.

Responsibilities

• Lead ServiceNow Transformation teams and client relationships.
• Define user requirements and UI concepts across mobile, web, and tablet platforms.
• Guide teams through design, configuration, testing and deployment.
• Manage risk, quality, planning, and budgets across engagements.

Skills

Engagement leadership

Team mentoring

Client relationship mgmt

AI/ML awareness in ITOM

ServiceNow ITOM/CMDB

Waterfall & Agile

Pre-sales support

Executive communication

Risk & quality focus

Education

Bachelor’s degree in CS/IS/Engineering

CSA or CAD certification

2+ ServiceNow certs (Data Foundations / Discovery / Event Management / Service Mapping)

5+ years consulting experience

Tools

ServiceNow ITOM/CMDB

ServiceNow CSA/CAD

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation projects across ITOM/CMDB, delivering high-impact solutions for Fortune 500 clients. You will grow teams, foster client relationships, and guide engagements from planning through deployment, with travel as needed.

The role demands strong leadership, business acumen, and experience in both waterfall and agile delivery, plus knowledge of AI-enabled ITOM capabilities. EY offers a hybrid client-facing environment nationwide.