ServiceNow ITOM/CMDB Transformation Lead

EY

Secaucus (NJ)

Remote

USD 142,600 - 261,500

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Medical and dental coverage

401(k) plan

Paid time off

Job summary

EY is seeking a ServiceNow Consulting Manager to lead Transformation teams in ITOM/CMDB and to drive client relationships and value delivery across UI development, process improvements, and risk management. You will guide a multi-disciplinary team and engage with external clients to deliver projects from planning through closure.

Ideal candidates have 4–6 years in ServiceNow ITOM/CMDB, CSA or CAD, and 5+ years in Big 4 or equivalent consulting.

Qualifications

Bachelor's degree in CS/IS/Engineering.
4–6 years of ServiceNow ITOM/CMDB project experience.
CSA or CAD certification.
Two of: Data Foundations, Discovery, Event Management, Service Mapping certifications.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills including executive communication.
Experience leading teams.
U.S. driver's license.
Ability to travel to meet client needs.

Responsibilities

Lead ServiceNow ITOM/CMDB project delivery including design, configuration, development, testing and deployment.
Mentor a multi-disciplinary team of 5-10+ resources including offshore staff.
Build and maintain client relationships and demonstrate EY value.
Lead client workshops and manage workstreams from planning through execution and closure.
Travel may be required to meet client needs.