ServiceNow ITOM Transformation Manager

Ernst & Young Oman; Memphis (TN); Hybrid; USD 143,000 - 262,000; Full time

Job summary

EY is seeking a ServiceNow Consulting Manager to lead ITOM/CMDB transformation initiatives for multinational clients. You will drive design, development, testing, and deployment while managing a diverse, global team and maintaining strong client relationships. Travel to client sites in the US is expected.

The role emphasizes leadership, governance, and the application of EY’s AI-enabled ITOM capabilities to improve delivery and outcomes.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 4–6 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification.
• Willingness to travel to client sites in the US.

Responsibilities

• Lead ServiceNow ITOM/CMDB projects across design, configuration, testing, and deployment.
• Manage 5–10+ resources including offshore teams.
• Build and nurture client relationships and demonstrate EY value.
• Guide process improvements and risk management.
• Lead workshops and execute workstreams from planning to closure.
• Travel as required.

Skills

Engagement lead

Team leadership

Client relationships

Executive communication

Problem solving

Agile delivery

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow CSA

ServiceNow CAD

Implementation Specialist – Data Foundations

Implementation Specialist – Discovery

Implementation Specialist – ITSM

Job description

EY is seeking a ServiceNow Consulting Manager to lead ITOM/CMDB transformation initiatives for multinational clients. You will drive design, development, testing, and deployment while managing a diverse, global team and maintaining strong client relationships. Travel to client sites in the US is expected.

The role emphasizes leadership, governance, and the application of EY’s AI-enabled ITOM capabilities to improve delivery and outcomes.