Lead ServiceNow ITOM/CMDB Transformation Manager

EY; City of Rochester (NY); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

EY is seeking a ServiceNow Consulting Manager to lead Transformation teams in ITOM/CMDB, delivering complex client engagements across industries. You’ll shape requirements, mentor a multi-disciplinary team, and cultivate strong client relationships while guiding delivery from planning through execution.

In this client-visible role, travel may be required; you’ll apply AI/ Now Assist capabilities and industry leading practices to drive digital transformation and measurable business outcomes

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically, 4–6 years of ServiceNow ITOM/CMDB project experience.
• CSA or CAD certification required; multiple additional certifications preferred.
• Ability to travel to meet client needs.

Responsibilities

• Lead ServiceNow ITOM/CMDB projects, including design, configuration, testing and deployment.
• Mentor a multi-disciplinary team of 5–10+ resources, including offshore members.
• Engage with external clients, lead workshops, and manage workstreams from planning to closure.

Skills

ITOM/CMDB leadership

Client engagement

Team mentoring

AI/Now Assist

Waterfall/Agile

Travel readiness

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or related

ServiceNow CSA or CAD

ServiceNow Certification – Data Foundations

ServiceNow Certification – Discovery

ServiceNow Certification – Event Management

ServiceNow Certification – Service Mapping

Tools

ServiceNow ITOM/CMDB

Job description

EY is seeking a ServiceNow Consulting Manager to lead Transformation teams in ITOM/CMDB, delivering complex client engagements across industries. You’ll shape requirements, mentor a multi-disciplinary team, and cultivate strong client relationships while guiding delivery from planning through execution.

In this client-visible role, travel may be required; you’ll apply AI/ Now Assist capabilities and industry leading practices to drive digital transformation and measurable business outcomes