ServiceNow HRSD Transformation Manager

EY; Minneapolis (MN); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) plan

Paid time off

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in HRSD, delivering complex initiatives for clients and building strong relationships across regions.

In this client-facing role, you’ll mentor a multi-disciplinary team, manage workstreams from planning to execution, and partner with clients to apply AI-enabled HRSD solutions like Now Assist, EmployeeWorks, and Employee Slate to improve self-service, case resolution, onboarding and lifecycle events.

Qualifications

• Bachelor's degree or higher in a technical field.
• 4–6 years of ServiceNow HRSD project experience.
• CSA or CAD certification.
• 5+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills

ServiceNow HRSD

Team leadership

Client relationships

Agile delivery

Pre-sales support

Requirements workshops

AI/Now Assist

Problem solving

Education

Bachelor's degree in Computer Science/Information Systems/Engineering

ServiceNow CSA or CAD

Tools

ServiceNow

Now Assist

EmployeeWorks

Employee Slate

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in HRSD, delivering complex initiatives for clients and building strong relationships across regions.

In this client-facing role, you’ll mentor a multi-disciplinary team, manage workstreams from planning to execution, and partner with clients to apply AI-enabled HRSD solutions like Now Assist, EmployeeWorks, and Employee Slate to improve self-service, case resolution, onboarding and lifecycle events.