ServiceNow HRSD Transformation Manager

Ernst & Young Oman; Des Moines (IA); Hybrid; USD 143,000 - 262,000; Full time

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and drive client engagements across HRSD. You will gather requirements, design solutions, and mentor a multi-disciplinary team while traveling as needed to meet client needs.

The role emphasizes leadership, architectural oversight, and leveraging AI-enabled HRSD capabilities to deliver business impact across multiple engagements.

Qualifications

• Bachelor's degree in CS/IS/Engineering or similar.
• 4–6 years ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification.
• 5+ years Big 4 or equivalent consulting experience.
• U.S. driver's license and ability to travel.

Responsibilities

• Lead workstreams and ensure delivery of complex initiatives.
• Manage client sessions, planning through closure.
• Translate business requirements into technical specs.
• Collaborate with technical teams on architecture solutions.

Skills

Engagement lead

Team leadership

Client relationships

Executive communication

Problem solving

Waterfall/Agile Delivery

Pre-sales support

Requirements workshops

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

ServiceNow HRSD

CSA or CAD

HRSD certifications (e.g., Implementation Specialist)

Now Assist / EmployeeWorks / Employee Slate

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and drive client engagements across HRSD. You will gather requirements, design solutions, and mentor a multi-disciplinary team while traveling as needed to meet client needs.

The role emphasizes leadership, architectural oversight, and leveraging AI-enabled HRSD capabilities to deliver business impact across multiple engagements.