ServiceNow HRSD Transformation Lead|Hybrid & Global Impact

Ernst & Young Oman; Topeka (KS); Remote; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams across HRSD initiatives in a client-facing role. You will translate business requirements into technical specifications, drive delivery, and build strong client relationships. A strong background in ServiceNow HRSD and leadership is required.

The role offers a hybrid model in the U.S. with opportunities to travel, develop consulting and team leadership skills, and work on high-impact projects across industries.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions
• Track deliverable completion and project status, ensuring alignment with performance objectives
• Actively participate in client working sessions, leading workstreams from planning through execution and closure
• Demonstrate knowledge of ServiceNow HRSD capabilities to meet client objectives
• Provide guidance and industry leading practice expertise for ServiceNow HRSD implementations
• Mentor a multi-disciplinary team including offshore resources

Skills

Engagement lead

Team leadership

Client relationships

Executive communication

Adaptability

Problem solving

Teamwork

Relationship building

Organization

Education

Bachelor's degree in CS / ISM / Engineering

ServiceNow HRSD project experience

Tools

ServiceNow

Now Assist / AI HRSD tools

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams across HRSD initiatives in a client-facing role. You will translate business requirements into technical specifications, drive delivery, and build strong client relationships. A strong background in ServiceNow HRSD and leadership is required.

The role offers a hybrid model in the U.S. with opportunities to travel, develop consulting and team leadership skills, and work on high-impact projects across industries.