ServiceNow HRSD Transformation Lead

EY; Boca Raton (FL); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY is seeking a ServiceNow Consulting Manager specializing in HRSD to lead transformation programs for clients, translating business requirements into technical solutions. This role requires strong leadership, stakeholder management, and deep ServiceNow HRSD expertise across design, configuration, testing and deployment.

You will mentor a multi-disciplinary team, collaborate with offshore resources, and help clients adopt AI-enabled HRSD capabilities to improve employee experiences while

Qualifications

• Bachelor's degree in a relevant field.
• Typically, no less than 4-6 years relevant ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification.
• Minimum of 1 ServiceNow certification: HR Service Delivery.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork.

Responsibilities

• Lead workstream delivery and manage processes and solutions.
• Track deliverables and project status with client alignment.
• Mentor a multi-disciplinary team and build client relationships.

Skills

ServiceNow HRSD

Team leadership

Client relationship management

Analytical thinking

Executive communication

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar

Tools

ServiceNow Certifications

CSA/CAD

Master Architect / CTA (ideally)

Job description

EY is seeking a ServiceNow Consulting Manager specializing in HRSD to lead transformation programs for clients, translating business requirements into technical solutions. This role requires strong leadership, stakeholder management, and deep ServiceNow HRSD expertise across design, configuration, testing and deployment.

You will mentor a multi-disciplinary team, collaborate with offshore resources, and help clients adopt AI-enabled HRSD capabilities to improve employee experiences while