ServiceNow HRSD Manager — AI-Driven Transformation Lead

Ernst & Young Oman; Oklahoma City (OK); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Total Rewards package

Generous paid time off

Job summary

EY in the United States seeks a ServiceNow Consulting Manager to lead transformation teams, drive client relationships, and deliver complex HRSD initiatives. You will translate business requirements into technical specs and guide teams through architecture design and delivery.

You will interact with stakeholders, supervise multi-disciplinary teams, and travel to meet client needs. EY offers a hybrid work model with a strong compensation package and career growth opportunities.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, 4–6 years of ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification.
• One of the following: HR Service Delivery Implementation Specialist, etc.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: executive communication, adaptability, problem solving, teamwork.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client sessions, leading workstreams from planning through execution and closure.

Skills

ServiceNow HRSD

Team leadership

Client relationship management

Business analysis

Executive communication

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow HRSD

Now Assist

EmployeeSlate/EmployeeWorks

Job description

EY in the United States seeks a ServiceNow Consulting Manager to lead transformation teams, drive client relationships, and deliver complex HRSD initiatives. You will translate business requirements into technical specs and guide teams through architecture design and delivery.

You will interact with stakeholders, supervise multi-disciplinary teams, and travel to meet client needs. EY offers a hybrid work model with a strong compensation package and career growth opportunities.