ServiceNow Engineer - ITSM, Integrations & Automation (Remote)

brightfin; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401K with employer match

Paid time off

Job summary

brightfin is seeking a Mid Software Engineer – ServiceNow to design, develop, and deliver scalable ServiceNow solutions for enterprise clients. You will collaborate with product, operations, and cross‑functional engineering teams to translate business objectives into high‑quality technical outcomes.

The role includes application development, integrations, workflow automation, and platform enhancements using ServiceNow best practices.

Qualifications

• Hands-on ServiceNow development and administration experience.
• Experience supporting or developing ITSM, CMDB, Asset, App Engine, or Portal modules.
• Proficient in JavaScript on the ServiceNow platform (Script Includes, Business Rules, Client Scripts, UI policies/actions).
• Understanding of ServiceNow architecture, scoped applications, update sets, and release management.
• Experience with REST/SOAP integrations, Flow Designer, and Integration Hub.

Responsibilities

• Develop and enhance ServiceNow applications, workflows, UI policies, business rules, integrations, and custom components following platform best practices.
• Build and maintain ServiceNow Portal components (Angular/Seismic) where applicable.
• Create scalable, maintainable technical solutions to solve complex business problems.
• Configure and extend modules such as ITSM, CMDB, Asset, App Engine, and custom scoped applications.
• Design, implement, and optimize data models, forms, ACLs, client/server scripts, UI actions, and Flow Designer automations.
• Investigate, triage, and resolve client and operational issues, performing root cause analysis and implementing long‑term solutions.
• Maintain detailed documentation of configurations, development work, and system behaviors.
• Work directly with clients, product managers, operations, and project management to define requirements and ensure timely delivery of solutions.
• Participate in Agile ceremonies, sprint planning, code reviews, and knowledge sharing within the engineering team.

Skills

ServiceNow development

JavaScript on ServiceNow

REST/SOAP integrations

Flow Designer

CI/CD / DevOps in ServiceNow

Problem solving

Education

Bachelor’s degree in CS/IS/Engineering or equivalent

Tools

ServiceNow Platform

Jira

Workday

AWS

Job description

brightfin is seeking a Mid Software Engineer – ServiceNow to design, develop, and deliver scalable ServiceNow solutions for enterprise clients. You will collaborate with product, operations, and cross‑functional engineering teams to translate business objectives into high‑quality technical outcomes.

The role includes application development, integrations, workflow automation, and platform enhancements using ServiceNow best practices.