Mid Software Engineer - Service Now (US Based)

brightfin; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401K with employer match

Paid time off

Job summary

brightfin is seeking a Mid Software Engineer – ServiceNow to design, develop, and deliver scalable ServiceNow solutions for enterprise clients. You will collaborate with product, operations, and cross‑functional engineering teams to translate business objectives into high‑quality technical outcomes.

The role includes application development, integrations, workflow automation, and platform enhancements using ServiceNow best practices.

Qualifications

• Hands-on ServiceNow development and administration experience.
• Experience supporting or developing ITSM, CMDB, Asset, App Engine, or Portal modules.
• Proficient in JavaScript on the ServiceNow platform (Script Includes, Business Rules, Client Scripts, UI policies/actions).
• Understanding of ServiceNow architecture, scoped applications, update sets, and release management.
• Experience with REST/SOAP integrations, Flow Designer, and Integration Hub.

Responsibilities

• Develop and enhance ServiceNow applications, workflows, UI policies, business rules, integrations, and custom components following platform best practices.
• Build and maintain ServiceNow Portal components (Angular/Seismic) where applicable.
• Create scalable, maintainable technical solutions to solve complex business problems.
• Configure and extend modules such as ITSM, CMDB, Asset, App Engine, and custom scoped applications.
• Design, implement, and optimize data models, forms, ACLs, client/server scripts, UI actions, and Flow Designer automations.
• Investigate, triage, and resolve client and operational issues, performing root cause analysis and implementing long‑term solutions.
• Maintain detailed documentation of configurations, development work, and system behaviors.
• Work directly with clients, product managers, operations, and project management to define requirements and ensure timely delivery of solutions.
• Participate in Agile ceremonies, sprint planning, code reviews, and knowledge sharing within the engineering team.

Skills

ServiceNow development

JavaScript on ServiceNow

REST/SOAP integrations

Flow Designer

CI/CD / DevOps in ServiceNow

Problem solving

Education

Bachelor’s degree in CS/IS/Engineering or equivalent

Tools

ServiceNow Platform

Jira

Workday

AWS

Job description

Company Overview:

brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise.

Job Summary:

The Mid Software Engineer – ServiceNow is responsible for designing, developing, and delivering scalable solutions on the ServiceNow platform for enterprise clients. This role works closely with product, operations, and cross functional engineering teams to translate business objectives into high-quality technical outcomes. The engineer will contribute to application development, integrations, workflow automation, and platform enhancements following ServiceNow and brightfin best practices. Success requires strong ServiceNow fundamentals, excellent problem-solving skills, and the ability to collaborate with technical and nontechnical stakeholders.‑functional engineering teams to translate business objectives into high‑quality technical outcomes. The engineer will contribute to application development, integrations, workflow automation, and platform enhancements following ServiceNow and brightfin best practices. Success requires strong ServiceNow fundamentals, excellent problem‑solving skills, and the ability to collaborate with technical and non‑technical stakeholders.

Essential Functions / Duties / Responsibilities:

• Develop and enhance ServiceNow applications, workflows, UI policies, business rules, integrations, and custom components following platform best practices.
• Build and maintain ServiceNow Portal components (Angular/Seismic) where applicable.
• Create scalable, maintainable technical solutions to solve complex business problems.
• Configure and extend modules such as ITSM, CMDB, Asset, App Engine, and custom scoped applications.
• Design, implement, and optimize data models, forms, ACLs, client/server scripts, UI actions, and Flow Designer automations.
• Investigate, triage, and resolve client and operational issues, performing root cause analysis and implementing long‑term solutions.‑cause analysis and implementing long‑term solutions.
• Maintain detailed documentation of configurations, development work, and system behaviors.
• Work directly with clients, product managers, operations, and project management to define requirements and ensure timely delivery of solutions.
• Participate in Agile ceremonies, sprint planning, code reviews, and knowledge sharing within the engineering team.‑sharing within the engineering team.

Minimum Qualifications:

• 2-4+ years of hands‑on ServiceNow development and administration experience.
• Experience supporting or developing within ITSM, CMDB, Asset, App Engine, or Portal modules.
• Experience developing with JavaScript on the ServiceNow platform, including Script Includes, Business Rules, Client Scripts, and UI policies/actions.
• Strong understanding of ServiceNow architecture, scoped applications, update sets, and release management.
• Experience with REST/SOAP integrations, Flow Designer, and Integration Hub.
• Familiarity with web technologies: JavaScript, HTML, AngularJS, JSON, XML, and API‑driven development.
• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent practical experience (preferred).

Required Knowledge/Skills/Abilities:

• Proficient in developing ServiceNow applications, workflows, and integrations for enterprise use cases.
• Working knowledge of CMDB structures, asset models, discovery patterns, and platform automation.
• Strong problem‑solving and analytical skills in high‑scale, complex environments.
• Ability to translate business requirements into well‑architected technical solutions.
• Ability to write clean, maintainable, well‑documented code and adhere to development standards.
• Excellent communication skills when interfacing with cross‑functional teams and non‑technical stakeholders.
• Demonstrated ability to work both autonomously and collaboratively.
• ServiceNow certifications (Admin, CAD, CIS‑App Engine, CIS‑ITSM)
• Experience with DevOps, CI/CD pipelines, or automated testing frameworks within ServiceNow
• Experience integrating ServiceNow with external systems (Jira, Workday, AWS, etc.)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Location:

US, Full-Time, Remote

Due to state-specific employment requirements, brightfin excludes the following states from which employees can work: AL, AK, AR, CT, DC, DE, HI, KY, LA, ME, MS, MO, NH, NM, ND, RI, SD, VT, WV. Do you currently live in any of these states?

FLSA:

US Exempt

Compensation & Benefits:

• brightfin offers a comprehensive health, dental and vision benefits package.
• Paid time off. We strongly believe in work-life balance and taking time for yourself.
• 401K with employer match
• Compensation Range: $85,000 - $95,000
• Anticipated application window: 2/20/26 - 2/27/2026

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background check. All employees must adhere to brightfin’s Information Security and Privacy policies and procedures.