ServiceNow API Engineer — ITSM Ops | Remote

NetImpact Strategies Inc.; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) plan - employer contributions

Paid time off (PTO) & wellness leave

Pet Insurance

Tuition reimbursement & in-house certs

Team building & company events

Job summary

NetImpact Strategies Inc. is seeking a ServiceNow / API Engineer – ITSM Operations to maintain and improve ServiceNow workflows that support federal IT service operations. This remote US role collaborates with cross-functional teams to deliver reliable, measurable user outcomes.

The engineer will configure ITSM workflows, develop Flow Designer automations, and ensure change controls, data integrity, and performance dashboards across the IT service ecosystem.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field; equivalent relevant experience considered.
• 4+ years of ServiceNow administration, development, or ITSM engineering experience.
• Hands-on knowledge of ServiceNow ITSM modules, Flow Designer, scripting, and workflow configuration.
• Experience with ITIL-aligned service operations, testing, troubleshooting, and change controls.

Responsibilities

• Configure and support approved incident, request, problem, knowledge, change, and service catalog workflows.
• Maintain assignment routing, case ownership, escalation logic, operational dashboards, and service records.
• Develop and test approved Flow Designer automations with documented manual fallback and rollback paths.
• Troubleshoot workflow failures, integrations, permissions, and data quality issues.
• Support release testing, change documentation, operational runbooks, and post-deployment verification.
• Monitor service metrics, recurring issues, and workflow bottlenecks; implement approved improvements.
• Coordinate with service integration leads, platform owners, and cybersecurity teams.

Skills

ServiceNow administration

ITSM engineering

Workflow configuration

Scripting

Education

Bachelor’s degree in information technology, computer science, or related field

Tools

Flow Designer

APIs integration

Scripting

Job description

NetImpact Strategies Inc. is seeking a ServiceNow / API Engineer – ITSM Operations to maintain and improve ServiceNow workflows that support federal IT service operations. This remote US role collaborates with cross-functional teams to deliver reliable, measurable user outcomes.

The engineer will configure ITSM workflows, develop Flow Designer automations, and ensure change controls, data integrity, and performance dashboards across the IT service ecosystem.