ServiceNow Engineer - DoD Cloud One (Secret) Hybrid

Voto Consulting LLC; Bedford (MA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Voto Consulting LLC in Bedford, MA is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program.

You will support a multi-cloud environment, modernizing enterprise cloud services to improve mission resiliency, security, and cost efficiency for the USAF. The role focuses on catalog development, core configuration, PAD workflows, workspace customization, and secure data handling.

Qualifications

• Bachelor's degree plus 4+ years of relevant experience; Master's with 2+ years may substitute.
• Active Secret clearance required to maintain employment.
• Certifications: CompTIA Security+ or equivalent (IAT-2)
• Experience with ServiceNow implementations and CSA certification is preferred.
• Strong documentation, communication, and cross-functional collaboration skills.

Responsibilities

• Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• Design, configure, and update PAD workflows and customer-facing Playbooks.
• Customize and support Configurable Workspaces for ITSM and CSM users.
• Manage user roles, group memberships, and ACLs to secure data.
• Update forms, views, fields, and notification templates based on daily requests.
• Create and distribute standard reports and dashboards; run scheduled tracking.
• Perform thorough unit testing and participate in peer reviews before deployment.

Skills

Communication

Stakeholder engagement

Team collaboration

Agile methodologies

Customer service

Education

Bachelor's degree or higher

Master's degree

Tools

Flow Designer

Process Automation Designer (PAD)

ServiceNow

Job description

Voto Consulting LLC in Bedford, MA is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program.

You will support a multi-cloud environment, modernizing enterprise cloud services to improve mission resiliency, security, and cost efficiency for the USAF. The role focuses on catalog development, core configuration, PAD workflows, workspace customization, and secure data handling.