ServiceNow Engineer — Cloud One (Hybrid, Secret)

Systems Engineering Solutions Corporation; Huntsville (AL); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

STD

LTD

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Job summary

Systems Engineering Solutions Corporation seeks a ServiceNow Engineer to support USAF Cloud One architecture on a hybrid-remote basis. The role requires 8+ years of experience, an active Secret clearance, US citizenship, and CSA certification.

You will design and maintain ServiceNow catalogs, workflows, dashboards, and security controls, collaborating with cross-functional teams in a fast-paced mission-driven environment. Travel to Huntsville, AL or Hanscom AFB may be required.

Qualifications

• Requires U.S. citizenship and an active Secret clearance.
• Bachelor’s degree and 8+ years of related experience.
• Experience with ServiceNow implementations and CSA certification is required.
• Familiarity with DevSecOps and Agile methodologies.

Responsibilities

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
• Access & Security: Manage user roles, group membership, and configure Access Control Lists (ACLs) to secure data.
• Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily requests.
• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.

Skills

Active Secret Clearance

US Citizenship

ServiceNow Experience

DevSecOps familiarity

Agile methodologies

Excellent communication

Stakeholder engagement

Customer service

Education

Bachelor’s Degree

Tools

ServiceNow

Job description

Systems Engineering Solutions Corporation seeks a ServiceNow Engineer to support USAF Cloud One architecture on a hybrid-remote basis. The role requires 8+ years of experience, an active Secret clearance, US citizenship, and CSA certification.

You will design and maintain ServiceNow catalogs, workflows, dashboards, and security controls, collaborating with cross-functional teams in a fast-paced mission-driven environment. Travel to Huntsville, AL or Hanscom AFB may be required.