ServiceNow Engineer — DoD Cloud & Security (Hybrid)

Leidos Inc; Montgomery (AL); Hybrid; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness.

The role is hybrid remote with onsite as needed, located near Hanscom AFB or remote in the U.S. It focuses on catalog development, configuration, playbooks, workspace customization, security, reporting, and testing for ServiceNow implementations.

Qualifications

• Bachelor's degree plus 4+ years of experience, or Master's with 2+ years.
• Secret clearance required.
• US citizenship required.
• CompTIA Security+ (IAT-2) certification.
• Experience with ServiceNow implementations.
• CSA certification is desirable.
• Excellent communication and stakeholder engagement.
• Familiarity with DevSecOps and Agile methodologies.

Responsibilities

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update PAD workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for ITSM agents and CSM reps.
• Access & Security: Manage user roles, group memberships, and ACLs to secure data.
• Platform Maintenance: Update forms, views, fields, and notification templates based on requests.
• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated tracking.
• Testing & Quality: Perform unit testing and participate in peer code reviews.

Skills

Communication

Stakeholder engagement

Agile methodologies

DevSecOps familiarity

Documentation

Customer service

Education

Bachelor's degree

Master's degree

Tools

ServiceNow

Flow Designer

Process Automation Designer

UI Policies/Actions

Job description

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness.

The role is hybrid remote with onsite as needed, located near Hanscom AFB or remote in the U.S. It focuses on catalog development, configuration, playbooks, workspace customization, security, reporting, and testing for ServiceNow implementations.