ServiceNow Engineer

Voto Consulting LLC; Bedford (MA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Voto Consulting LLC in Bedford, MA is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program.

You will support a multi-cloud environment, modernizing enterprise cloud services to improve mission resiliency, security, and cost efficiency for the USAF. The role focuses on catalog development, core configuration, PAD workflows, workspace customization, and secure data handling.

Qualifications

• Bachelor's degree plus 4+ years of relevant experience; Master's with 2+ years may substitute.
• Active Secret clearance required to maintain employment.
• Certifications: CompTIA Security+ or equivalent (IAT-2)
• Experience with ServiceNow implementations and CSA certification is preferred.
• Strong documentation, communication, and cross-functional collaboration skills.

Responsibilities

• Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• Design, configure, and update PAD workflows and customer-facing Playbooks.
• Customize and support Configurable Workspaces for ITSM and CSM users.
• Manage user roles, group memberships, and ACLs to secure data.
• Update forms, views, fields, and notification templates based on daily requests.
• Create and distribute standard reports and dashboards; run scheduled tracking.
• Perform thorough unit testing and participate in peer reviews before deployment.

Skills

Communication

Stakeholder engagement

Team collaboration

Agile methodologies

Customer service

Education

Bachelor's degree or higher

Master's degree

Tools

Flow Designer

Process Automation Designer (PAD)

ServiceNow

Job description

Visa- USC (DoD Secret, Active Secret or Top-Secret Clearance).

Type- W2///Hybrid

Certification: Certifications: CompTIA Security+ or equivalent (IAT-2)

Client is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defense's largest multi-cloud environments, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness for the U.S. Air Force.

Primary Responsibilities:

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
• Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.
• Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily business requests.
• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.

Minimum Qualifications:

• Bachelors and four 4+ years or more of experience; Masters and 2+ years or more of experience. Additional experience may be accepted in lieu of degree.
• Secret clearance required to maintain employment
• Certifications: CompTIA Security+ or equivalent (IAT-2)
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to work in a fast-paced, mission-driven environment
• Strong documentation, communication, and cross-functional collaboration skills
• Familiarity with DevSecOps principles and practices.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Excellent customer service skills, with experience working in a customer-facing position
• Experience with ServiceNow implementations
• ServiceNow certification(s): CSA

Preferred Qualifications:

• Experience with USAF Cloud One or Platform 1
• ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSM