Senior ServiceNow Engineer – Multi-Cloud & DoD Impact

Leidos; Bedford (MA); Hybrid; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This hybrid remote role requires the candidate to work onsite as needed near Hanscom AFB, Boston, MA.

The successful candidate will develop and maintain Service Catalog items, configurations, dashboards, and automated workflows while ensuring security and compliance. US citizenship and secret clearance are required along with ServiceNow expertise.

Qualifications

• Bachelor’s degree plus 8+ years of experience; Master’s degree plus 6+ years acceptable in lieu of degree
• Secret clearance required to maintain employment
• US citizenship required
• CompTIA Security+ or equivalent (IAT-2) certification
• Experience with ServiceNow implementations
• ServiceNow certification(s): CSA
• Familiarity with DevSecOps and Agile (Scrum/Kanban)
• Excellent customer service and stakeholder engagement skills

Responsibilities

• Catalog Development: Build and optimize Service Catalog items, record producers, and complex order guides using Flow Designer
• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies
• CSM Playbooks: Design and update PAD workflows and customer-facing Playbooks
• Workspace Configuration: Customize Configurable Workspaces for ITSM agents and CSRs
• Access & Security: Manage user roles, group memberships, and ACLs
• Platform Maintenance: Update forms, views, fields, and notification templates
• Reporting & Dashboards: Create standard reports and interactive dashboards
• Testing & Quality: Perform unit testing and participate in peer code reviews

Skills

ServiceNow implementations

DevSecOps principles

Agile methodologies (Scrum/Kanban)

Customer-facing communication

Cross-functional collaboration

Education

Bachelor’s degree

Master’s degree

CSA certification

CAD, CIS-ITSM, CIS-CSM certifications

Job description

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This hybrid remote role requires the candidate to work onsite as needed near Hanscom AFB, Boston, MA.

The successful candidate will develop and maintain Service Catalog items, configurations, dashboards, and automated workflows while ensuring security and compliance. US citizenship and secret clearance are required along with ServiceNow expertise.