Secret-Clearance ServiceNow Engineer | Hybrid Remote

Systems Engineering Solutions Corporation; Boston (MA); Hybride; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

AD&D

STD

LTD

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Résumé du poste

Systems Engineering Solutions Corporation is seeking a ServiceNow Engineer to support a USAF Cloud One Architecture and Common Shared Services contract. The role focuses on modernizing a multi-cloud environment to enhance resiliency, security, and cost effectiveness for critical missions.

The position is hybrid remote with travel/onsite as needed, located near Hanscom AFB, MA or Huntsville, AL. You will develop catalogs, workflows, and dashboards while maintaining security and quality standards.

Qualifications

• Bachelor’s degree with 8+ years of experience.
• Active Secret clearance and U.S. citizenship required.
• Experience with ServiceNow implementations in a DoD/USAF context preferred.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to work in a fast-paced mission-driven environment.
• Strong documentation, communication, and cross-functional collaboration skills.
• Familiarity with DevSecOps principles and Agile methodologies (Scrum/Kanban).
• Excellent customer service skills in a customer-facing role.

Responsabilités

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update PAD workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for ITSM agents and CSM reps.
• Access & Security: Manage user roles, group membership, and ACLs.
• Platform Maintenance: Update and refine forms, views, fields, and notification templates.
• Reporting & Dashboards: Create and distribute reports and dashboards.
• Testing & Quality: Perform unit testing and participate in code reviews before production deployment.

Connaissances

ServiceNow

Flow Designer

Process Automation Designer

PAD workflows

DevSecOps

Agile/Scrum/Kanban

Customer service

Stakeholder engagement

Clearance: Secret

ServiceNow implementations

Formation

Bachelor’s Degree

Outils

ServiceNow

Flow Designer

PAD (Process Automation Designer)

Description du poste

Systems Engineering Solutions Corporation is seeking a ServiceNow Engineer to support a USAF Cloud One Architecture and Common Shared Services contract. The role focuses on modernizing a multi-cloud environment to enhance resiliency, security, and cost effectiveness for critical missions.

The position is hybrid remote with travel/onsite as needed, located near Hanscom AFB, MA or Huntsville, AL. You will develop catalogs, workflows, and dashboards while maintaining security and quality standards.