ServiceNow Engineer — DoD Cloud & Automation (Hybrid)

Elevate Technology Solutions; Bedford (MA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Elevate Technology Solutions seeks an experienced ServiceNow Engineer to support the USAF ACSS program. The role centers on hands-on development, ITSM/CSM, and workflow automation within ServiceNow, including catalogs, record producers, and dashboards.

The position offers a hybrid work arrangement with occasional onsite support at government facilities. Candidates near Hanscom AFB or Gunter AFB are preferred, and U.S. citizenship with DoD Secret clearance is required.

Qualifications

• Bachelor's degree with 4+ years of relevant experience, or Master's with 2+ years, or equivalent experience.
• US citizenship and an active DoD Secret security clearance.
• CompTIA Security+ or equivalent DoD IAT Level II certification.
• ServiceNow Certified System Administrator (CSA) certification.
• Experience implementing, configuring, and supporting ServiceNow environments.
• Hands-on experience with ServiceNow scripting, workflows, service catalogs, and platform customization.
• Familiarity with ITSM and CSM processes and enterprise service management.
• Understanding of DevSecOps principles and Agile methodologies.
• Strong analytical, troubleshooting, technical documentation, and problem-solving skills.
• Excellent communication, customer service, and stakeholder engagement abilities.

Responsibilities

• Develop, maintain, and optimize ServiceNow Service Catalog items, record producers, and complex order guides using Flow Designer.
• Configure and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• Design and implement CSM workflows, including PAD and customer-facing Playbooks.
• Customize and support ServiceNow Configurable Workspaces for ITSM agents and CSM representatives.
• Administer user roles, group memberships, and ACLs for data security.
• Maintain platform forms, views, fields, notifications, and configurations.
• Develop standard reports, dashboards, and automated scheduled reporting.
• Perform unit testing in development/test environments and participate in peer code reviews.
• Collaborate with government stakeholders and teams to gather requirements and deliver enhancements.
• Support ServiceNow implementations, integrations, troubleshooting, and platform improvements.
• Maintain technical documentation and support Agile practices like Scrum and Kanban.

Skills

ServiceNow

ITSM

CSM

Flow Designer

Scripting

Agile

Scrum

Kanban

Education

Bachelor's degree

Master's degree

Tools

ServiceNow CSA

ServiceNow CAD

CIS-CSM

Job description

Elevate Technology Solutions seeks an experienced ServiceNow Engineer to support the USAF ACSS program. The role centers on hands-on development, ITSM/CSM, and workflow automation within ServiceNow, including catalogs, record producers, and dashboards.

The position offers a hybrid work arrangement with occasional onsite support at government facilities. Candidates near Hanscom AFB or Gunter AFB are preferred, and U.S. citizenship with DoD Secret clearance is required.