Senior ServiceNow Engineer – USAF Cloud One (Hybrid/Remote)

Ses Corporation; Boston (MA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

401k

Job summary

SES Corporation is seeking a ServiceNow Engineer to support the U.S. Air Force Cloud One Architecture, in a hybrid role near Hanscom AFB (Boston, MA) with travel as needed.

You will build service catalogs, automation workflows, dashboards, and secure configurations, collaborating with cross-functional teams in a mission-driven environment; must hold Secret clearance, US citizenship, and ServiceNow CSA certification.

Qualifications

• Bachelor's degree and 8+ years of experience.
• Active Secret clearance and U.S. Citizenship required.
• Certifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA.
• Experience with ServiceNow implementations and ITSM workflows.
• Strong documentation, communication, and cross-functional collaboration.

Responsibilities

• Catalog Development: build and optimize Service Catalog items and order guides.
• Core Configuration: write and maintain Business Rules, Client Script, UI Policies.
• PAD playbooks: design and update workflows and customer-facing Playbooks.
• Workspace configuration: customize Configurable Workspaces for ITSM and CSM.
• Access & security: manage roles, ACLs, and data security.
• Platform maintenance: refine forms, views, fields, and notifications.
• Reporting & dashboards: create standard reports and automated dashboards.
• Testing & quality: unit testing and peer code reviews before production.

Skills

ServiceNow implementations

DevSecOps familiarity

Agile methodologies (Scrum/Kanban)

Stakeholder engagement

Excellent communication

Customer service

Education

Bachelor's degree

Tools

ServiceNow Platform

Flow Designer

Process Automation Designer (PAD)

Job description

SES Corporation is seeking a ServiceNow Engineer to support the U.S. Air Force Cloud One Architecture, in a hybrid role near Hanscom AFB (Boston, MA) with travel as needed.

You will build service catalogs, automation workflows, dashboards, and secure configurations, collaborating with cross-functional teams in a mission-driven environment; must hold Secret clearance, US citizenship, and ServiceNow CSA certification.