ServiceNow Developer: ITSM, ITOM & Integrations

Talentify; McLean (VA); On-site; USD 85,000 - 170,000; Full time

Job summary

Steampunk is seeking a ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform across ITSM, ITOM, and CSM to support a federal customer. You will collaborate with product owners, analysts, and tech teams to deliver scalable, secure applications that meet requirements.

The role emphasizes maintaining best practices, dashboards, and reports while applying Agile methods and ensuring security and compliance throughout the development lifecycle.

Qualifications

• Bachelor's degree and 5 years of relevant experience.
• 3+ years of hands-on ServiceNow development experience, including scripting (JavaScript), integrations, and module configuration.
• Strong understanding of core ServiceNow applications: Incident, Problem, Change, Request, CMDB, and Knowledge.
• Experience developing scripts and components such as business rules, client scripts, script includes, UI policies, UI actions, and scheduled jobs.
• Hands-on experience with Flow Designer, Workflow Editor, and Service Catalog development.
• Experience creating and consuming REST and SOAP APIs for integrations.
• Knowledge of relational databases, data modeling, and CMDB structure.
• Understanding of ServiceNow security concepts including ACLs and role-based access.
• ServiceNow Certified Systems Administrator (CSA) or similar certification.

Responsibilities

• Design, develop, and implement solutions that will integrate with the ServiceNow platform, including Microsoft Power BI, custom applications, workflows, and automation.
• Develop and maintain client scripts, business rules, UI policies, UI actions, script includes, and other server/client-side components.
• Create and manage flows, subflows, and automation using Flow Designer and ServiceNow best practices.
• Customize and develop Service Catalog items, record producers, workflows, and request fulfillment processes.
• Evaluate and optimize Service Catalog items and workflows.
• Support data management activities including data loads, transform maps, and XML imports/exports.
• Develop process maps and documentation depicting workflows and cross-functional processes.
• Work with process owners to document current processes and redesign workflows involving ServiceNow to improve efficiency.
• Translate requirements into fully functional features by collaborating with team leads and stakeholders.
• Develop and maintain dashboards and reports for performance monitoring and analytics.
• Support ongoing implementation, change management, and documentation activities.
• Utilize Agile methodologies and maintain Dev-Test-Prod pipelines for ServiceNow integrations and development.
• Develop and maintain REST/SOAP integrations between ServiceNow and external systems.
• Collaborate with business stakeholders to gather requirements, define solutions, and provide expert platform guidance.
• Maintain platform documentation, including technical specifications, configuration records, and architectural diagrams.
• Ensure all development adheres to security, compliance, and coding best practices.

Skills

ServiceNow scripting

REST/SOAP integrations

Workflows & automation

Flow Designer

Security concepts (ACLs)

CSA certification

Education

Bachelor's degree or equivalent

Tools

Power BI

Flow Designer

Service Catalog

Job description

Steampunk is seeking a ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform across ITSM, ITOM, and CSM to support a federal customer. You will collaborate with product owners, analysts, and tech teams to deliver scalable, secure applications that meet requirements.

The role emphasizes maintaining best practices, dashboards, and reports while applying Agile methods and ensuring security and compliance throughout the development lifecycle.