ServiceNow Developer

UNAVAILABLE; McLean (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Steampunk is seeking a ServiceNow Developer to design, develop, configure, and implement solutions on the ServiceNow platform to support enterprise workflows, ITSM, ITOM, and CSM for a federal client. The role collaborates with product owners, BAs, and technical teams to deliver scalable, secure, and user-friendly applications that meet organizational requirements.

You will ensure platform stability, follow best practices, and contribute to continuous improvement across the ServiceNow ecosystem,

Qualifications

• Bachelor's degree or equivalent with 5 years relevant experience.
• 3+ years hands-on ServiceNow development including scripting.
• Experience with Flow Designer and Service Catalog development.
• REST and SOAP API integrations experience.
• Knowledge of Incident, Problem, Change, CMDB and Knowledge apps.
• Security clearance eligibility.
• Excellent communication and teamwork.

Responsibilities

• Design, develop, and implement ServiceNow solutions including integrations.
• Develop client scripts, business rules, UI policies, and UI actions.
• Create flows and automation using Flow Designer.
• Customize Service Catalog items, record producers, and workflows.
• Develop dashboards and reports for performance monitoring.
• Ensure secure, compliant development practices.
• Document processes and maintain platform diagrams.
• Collaborate with stakeholders to translate requirements.

Skills

ServiceNow

JavaScript

REST APIs

SOAP APIs

Flow Designer

UI Policies

Business Rules

Script Includes

Integrations

Security Clearance

Education

Bachelor's degree or equivalent

Tools

Power BI

Transform Maps

CMDB

Job description

Overview

Steampunk is looking for a ServiceNow Developer to support one of our federal customers. The ServiceNow Developer will be responsible for designing, developing, configuring, and implementing solutions within the ServiceNow platform to support enterprise workflows, IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and other platform capabilities. This role works closely with product owners, business analysts, and technical teams to deliver scalable, secure, and user-friendly ServiceNow applications that meet organizational and customer requirements. The ServiceNow Developer ensures platform stability, maintains best practices, and supports continuous improvement across the ServiceNow ecosystem.

Responsibilities

Responsibilities:

• Design, develop, and implement solutions that will integrate with the ServiceNow platform, including Microsoft Power BI, custom applications, workflows, and automation.
• Develop and maintain client scripts, business rules, UI policies, UI actions, script includes, and other server/client-side components.
• Create and manage flows, subflows, and automation using Flow Designer and ServiceNow best practices.
• Customize and develop Service Catalog items, record producers, workflows, and request fulfillment processes.
• Evaluate and optimize Service Catalog items and workflows.
• Support data management activities including data loads, transform maps, and XML imports/exports.
• Develop process maps and documentation depicting workflows and cross-functional processes.
• Work with process owners to document current processes and redesign workflows involving ServiceNow to improve efficiency.
• Translate requirements into fully functional features by collaborating with team leads and stakeholders.
• Develop and maintain dashboards and reports for performance monitoring and analytics.
• Support ongoing implementation, change management, and documentation activities.
• Utilize Agile methodologies and maintain Dev-Test-Prod pipelines for ServiceNowintegrations and development.
• Develop and maintain REST/SOAP integrations between ServiceNow and external systems.
• Collaborate with business stakeholders to gather requirements, define solutions, and provide expert platform guidance.
• Maintain platform documentation, including technical specifications, configuration records, and architectural diagrams.
• Ensure all development adheres to security, compliance, and coding best practices.

Qualifications

• Ability to obtain and maintain a Security clearance.
• Bachelors degree and 5 years of relevant experience or equivalent education and experience.
• 3+ years of hands‑on ServiceNow development experience, including scripting (JavaScript), integrations, and module configuration.
• Strong understanding of core ServiceNow applications: Incident, Problem, Change, Request, CMDB, and Knowledge.
• Experience developing scripts and components such as business rules, client scripts, script includes, UI policies, UI actions, and scheduled jobs.
• Hands‑on experience with Flow Designer, Workflow Editor, and Service Catalog development.
• Experience creating and consuming REST and SOAP APIs for integrations.
• Knowledge of relational databases, data modeling, and CMDB structure.
• Understanding of ServiceNow security concepts including ACLs and role‑based access.
• Strong analytical and troubleshooting skills with the ability to work independently or as part of a team.
• Excellent communication skills with the ability to collaborate with technical and non-technical stakeholders.
• ServiceNow Certified Systems Administrator (CSA) or similarcertification.

Preferred:

• One or more additional ServiceNow certifications, such as:
  • Certified Application Developer (CAD)
  • ITSM, ITOM, CSM micro-certifications
  • Discovery or Service Mapping certifications
• Experience supporting environments in federal or regulated settings.
• Experience withITOM,CMDB enrichment, or event/discovery tools.
• Experience withHRSD, CSM, SecOps, IRM, or custom application development.
• Hands‑on experience with Microsoft PowerApps.