Senior ServiceNow Administrator - Federal ITSM & Automation

Steampunk; Bloomington (IL); On-site; USD 115,000 - 135,000; Full time

Job summary

Steampunk is seeking a Senior ServiceNow Administrator to support a federal customer in Bloomington, IL. The role focuses on modernizing the agency's information security program by applying the latest technology to IT delivery and risk management.

You will design, implement, and optimize ServiceNow modules (ITSM, CMDB), build self-service catalogs, and collaborate with stakeholders to deliver automated, auditable processes.

Qualifications

• Master's degree with 3+ years relevant experience, or a Bachelor's with 5+ years.
• No degree? 9+ years relevant experience required.
• Professional certification relevant to the ServiceNow platform.
• Ability to obtain a U.S. government Security Clearance.
• 5-10+ years of experience supporting Enterprise IT programs.
• Experience with ServiceNow modules (ITSM, CMDB) preferred.
• Experience with federal policy is a plus.

Responsibilities

• Designs and mature CMDB, ITSM, and other modules by applying updated policy and workflows.
• Drives development of business processes into ServiceNow applications and self-service catalogs.
• Designs configurations in ServiceNow for forms, workflows, UI, Business Rules, ACLs, Catalog Items.
• Supports ServiceNOW data loads, transform maps, and XMLs.
• Develops and maintains process mapping and cross-organizational workflows.
• Translates requirements into fully functional ServiceNow features with stakeholders.
• Creates and maintains ServiceNow and JIRA dashboards for performance reporting; supports change management.

Skills

ServiceNow

ITSM

CMDB

Workflow design

Agile

Education

Master's Degree

Bachelor's Degree

No degree

Tools

ServiceNow

JIRA

XML data loads

Job description

Steampunk is seeking a Senior ServiceNow Administrator to support a federal customer in Bloomington, IL. The role focuses on modernizing the agency's information security program by applying the latest technology to IT delivery and risk management.

You will design, implement, and optimize ServiceNow modules (ITSM, CMDB), build self-service catalogs, and collaborate with stakeholders to deliver automated, auditable processes.