ServiceNow Developer — ITSM/ITOM & Integrations

Remote; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

9th Way Insignia is seeking a ServiceNow Developer to design, customize, and implement ServiceNow solutions for USPTO. The role focuses on ITSM/ITOM/ITAM, REST/SOAP integrations, and platform automation within an Agile environment.

The engineer will work with Product Owners and stakeholders, build integrations, and maintain technical documentation while keeping the platform stable and up-to-date with new ServiceNow releases.

Qualifications

• Bachelor’s degree in computer science or related field or 5 years equivalent work experience.
• 3+ years hands‑on experience as a ServiceNow Developer.
• Experience with ServiceNow integrations using REST/SOAP APIs, MID Server, and OAuth.
• Familiarity with ServiceNow Flow Designer, Workflow Editor, and Business Rules.
• Knowledge of ITIL processes and how they align with ServiceNow ITSM.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, ITSM Implementation Specialist).

Responsibilities

• Design, configure, develop, and implement ServiceNow solutions based on business requirements.
• Customize ServiceNow applications, including workflows, UI policies, business rules, client scripts, and ACLs.
• Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
• Implement ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and CMDB.
• Perform system upgrades, patches, and releases in coordination with ServiceNow best practices.
• Work closely with Product Owners, Business Analysts, and stakeholders to gather requirements, translate them into technical solutions, and demo completed configurations.
• Develop and maintain technical documentation, including system design and configuration guides.
• Troubleshoot issues, debug scripts, and provide ongoing support to ensure platform stability.
• Follow Agile development methodologies and participate in sprints, standups, and retrospectives.
• Stay up-to-date with ServiceNow features, releases, and best practices.

Skills

Team collaboration

Agile methodologies

Problem solving

Education

Bachelor’s degree in computer science or related field

Tools

ServiceNow

MID Server

REST API

SOAP API

OAuth

Flow Designer

Workflow Editor

Business Rules

Job description

9th Way Insignia is seeking a ServiceNow Developer to design, customize, and implement ServiceNow solutions for USPTO. The role focuses on ITSM/ITOM/ITAM, REST/SOAP integrations, and platform automation within an Agile environment.

The engineer will work with Product Owners and stakeholders, build integrations, and maintain technical documentation while keeping the platform stable and up-to-date with new ServiceNow releases.