Senior ServiceNow Architect: Platform & Security Lead

Steampunk; Bloomington (IL); On-site; USD 150,000 - 200,000; Full time

Job summary

Steampunk seeks a ServiceNow Architect to lead modernization of the agency information security program through robust ServiceNow solutions, ITSM, CMDB, and integrations. The role requires a self-starter, strong communication, and the ability to mentor a small development team while guiding governance and data integrity.

You will partner with IT operations and enterprise architecture to align implementations with standards, deliver automation, and improve security processes in a fast-paced

Qualifications

• Advanced degree and 10-15+ years supporting Enterprise IT programs (Federal Experience Preferred).
• Experience with ServiceNow ITSM and CMDB modules.
• Knowledge of federal policy and NIST RMF preferred.
• Professional certification relevant to the technical service provided.
• Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred.

Responsibilities

• Serve as the ServiceNow technical lead and architect, with deep experience in ITSM, CMDB, scoped applications, and custom workflow development.
• Lead a small team of ServiceNow developers, providing technical guidance, code reviews, and mentorship across varying experience levels.
• Support CMDB maturity and governance; define roadmaps, validation processes, and standards for data integrity and automation.
• Design and develop complex integrations using APIs, web services, and data connectors to ensure seamless interoperability between systems.
• Oversee ServiceNow access control setup, alerting mechanisms, and maintenance of table relationships to ensure platform stability and security.
• Drive end-to-end ownership of ServiceNow solution delivery — including planning, configuration, testing, and production readiness.
• Maintain detailed architectural documentation and project artifacts, capturing integrations, workflows, and environment dependencies.
• Partner with IT operations and enterprise architecture teams to align ServiceNow implementations with broader organizational technology standards.
• Collaborate closely with team members to refine requirements, build user stories, and ensure clear deliverables.
• Champion agile best practices and promote a culture of accountability and innovation within the ServiceNow team.
• Demonstrate excellent communication, stakeholder engagement, and documentation skills.

Skills

ServiceNow

ITSM

CMDB

Team Leadership

APIs

Documentation

Stakeholder comms

Education

Master's degree in related field

Bachelor's degree in related field

No degree with 16 years relevant experience

Tools

ServiceNow

CMDB

APIs

Data Integration

Security Automation

Job description

Steampunk seeks a ServiceNow Architect to lead modernization of the agency information security program through robust ServiceNow solutions, ITSM, CMDB, and integrations. The role requires a self-starter, strong communication, and the ability to mentor a small development team while guiding governance and data integrity.

You will partner with IT operations and enterprise architecture to align implementations with standards, deliver automation, and improve security processes in a fast-paced