ServiceNow Developer — Federal ITSM/ITOM & CSM

Steampunk, Inc.; McLean (VA); On-site; USD 85,000 - 170,000; Full time

Job summary

Steampunk is seeking a ServiceNow Developer to design, develop, configure, and implement solutions on the ServiceNow platform to support ITSM, ITOM, CSM and enterprise workflows for a federal customer.

You will collaborate with product owners, analysts, and technical teams to deliver secure, scalable applications, maintain best practices, and contribute to dashboards and integrations, including REST/SOAP. The role is based in the McLean area with federal contracting exposure.

Qualifications

• 3+ years of hands-on ServiceNow development, including scripting, integrations, and module configuration.
• Strong understanding of core ServiceNow applications: Incident, Problem, Change, Request, CMDB, Knowledge.
• Hands-on experience with Flow Designer, Workflow Editor, and Service Catalog development.
• Experience creating and consuming REST and SOAP APIs for integrations.
• Ability to obtain and maintain a Security clearance.
• ServiceNow Certified System Administrator (CSA) or similar certification.

Responsibilities

• Design, develop, and implement solutions that integrate with the ServiceNow platform, including Microsoft Power BI, custom applications, workflows, and automation.
• Develop and maintain client scripts, business rules, UI policies, UI actions, script includes, and other server/client-side components.
• Create and manage flows, subflows, and automation using Flow Designer and ServiceNow best practices.
• Customize and develop Service Catalog items, record producers, workflows, and request fulfillment processes.
• Evaluate and optimize Service Catalog items and workflows.
• Support data management activities including data loads, transform maps, and XML imports/exports.
• Develop process maps and documentation depicting workflows and cross-functional processes.
• Work with process owners to document current processes and redesign workflows involving ServiceNow to improve efficiency.
• Translate requirements into fully functional features by collaborating with team leads and stakeholders.
• Develop and maintain dashboards and reports for performance monitoring and analytics.
• Support ongoing implementation, change management, and documentation activities.
• Utilize Agile methodologies and maintain Dev-Test-Prod pipelines for ServiceNow integrations and development.
• Develop and maintain REST/SOAP integrations between ServiceNow and external systems.
• Collaborate with business stakeholders to gather requirements, define solutions, and provide expert platform guidance.
• Maintain platform documentation, including technical specifications, configuration records, and architectural diagrams.
• Ensure all development adheres to security, compliance, and coding best practices.

Skills

ServiceNow development

Scripting (JavaScript)

Flow Designer

REST/SOAP integrations

ITSM/ITOM/CSM

CSA certification

Education

Bachelor's degree

Job description

Steampunk is seeking a ServiceNow Developer to design, develop, configure, and implement solutions on the ServiceNow platform to support ITSM, ITOM, CSM and enterprise workflows for a federal customer.

You will collaborate with product owners, analysts, and technical teams to deliver secure, scalable applications, maintain best practices, and contribute to dashboards and integrations, including REST/SOAP. The role is based in the McLean area with federal contracting exposure.