ServiceNow Architect & Tech Lead - Federal IT & Automation

Steampunk; McLean (VA); On-site; USD 150,000 - 200,000; Full time

Job summary

Steampunk in McLean, VA is seeking a ServiceNow Architect to lead modernization of enterprise IT delivery and security automation. You will own end-to-end ServiceNow delivery, mentor developers, and collaborate with IT ops and EA teams to align implementations with standards.

The role requires deep hands-on expertise in ITSM, CMDB, integrations, and governance, plus the ability to communicate with technical and non-technical stakeholders in a fast-paced federal contracting environment.

Qualifications

• Master's or Bachelor's degree in a related field, or equivalent experience
• 10–15+ years in Enterprise IT programs; federal experience preferred
• Experience with ServiceNow modules (ITSM, CMDB) preferred
• Federal policy and NIST RMF knowledge preferred
• Professional certification relevant to the technical service (CTA or CMA)

Responsibilities

• Serve as the ServiceNow technical lead and architect
• Lead a small team of ServiceNow developers, providing technical guidance
• Support CMDB maturity and governance; define roadmaps and standards
• Design and develop complex integrations using APIs and data connectors
• Oversee ServiceNow access control setup and security
• Drive end-to-end ownership of ServiceNow solution delivery
• Maintain architectural documentation and project artifacts
• Collaborate with IT operations and enterprise architecture teams
• Refine requirements and build clear deliverables
• Champion agile best practices and accountability

Skills

ServiceNow

ITSM

CMDB

Team leadership

Agile

APIs

Stakeholder comms

Documentation

Education

Masters degree (related program)

Bachelor's degree (related program)

No degree with extensive experience

Tools

ServiceNow

APIs

Data integration

Job description

Steampunk in McLean, VA is seeking a ServiceNow Architect to lead modernization of enterprise IT delivery and security automation. You will own end-to-end ServiceNow delivery, mentor developers, and collaborate with IT ops and EA teams to align implementations with standards.

The role requires deep hands-on expertise in ITSM, CMDB, integrations, and governance, plus the ability to communicate with technical and non-technical stakeholders in a fast-paced federal contracting environment.