ServiceNow Demand & Platform Projects Lead — Remote

Ladders; United States; Remoto; USD 108.000 - 205.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare and wellness programs

Retirement benefits

Flexible work schedules

Parental leave, including paternal

Educational assistance

Child and adult backup care

Career development and recognition

Descrizione del lavoro

Ladders is seeking a ServiceNow Demand Intake and Project Manager to lead enterprise platform initiatives. This remote-capable role focuses on capturing, prioritizing, and advancing requests through the project lifecycle with cross-functional collaboration and strong risk management.

You will partner with technical teams, business stakeholders, and product owners to ensure work progresses, surface risks early, and support delivery discipline across multiple initiatives.

Competenze

• Bachelor's degree in business or related field.
• 8 years of project or demand management experience in IT, or 5 years with an advanced degree.
• 3 years of ServiceNow experience.
• Experience managing platform implementations, enhancements, or upgrades.
• Familiarity with modules such as SPM, ITSM, ITOM, HRSD, CSM, and CMDB.
• Understanding of SAFe methodology and project lifecycle processes.
• Experience collaborating with technical teams and business stakeholders.

Mansioni

• Coordinate demand intake for enterprise platform requests.
• Manage and track incoming requests for platform projects.
• Maintain the demand intake register, ensuring requests are logged and updated.
• Plan, schedule, and manage platform projects.
• Organize project meetings, prepare agendas, and capture minutes.
• Track project milestones, risks, and issues, escalating as necessary.
• Act as a liaison between stakeholders and product owners.

Conoscenze

Project coordination

Stakeholder management

Clear communication

Risk & issue tracking

SAFe familiarity

Formazione

Bachelor's degree in Business Administration, Project Management, or related field

Strumenti

ServiceNow

ITSM

ITOM

CMDB

HRSD

CSM

Descrizione del lavoro

Ladders is seeking a ServiceNow Demand Intake and Project Manager to lead enterprise platform initiatives. This remote-capable role focuses on capturing, prioritizing, and advancing requests through the project lifecycle with cross-functional collaboration and strong risk management.

You will partner with technical teams, business stakeholders, and product owners to ensure work progresses, surface risks early, and support delivery discipline across multiple initiatives.