ServiceNow Demand Intake and Project Manager

RTX (Raytheon); United States; À distance; USD 108 000 - 205 000; Plein temps

Avantages offerts par ce poste

Parental leave

Flexible work schedules

Educational assistance

Résumé du poste

RTX is seeking a ServiceNow Demand Intake and Project Manager to lead end-to-end evaluation and management of ServiceNow requests. You will coordinate demand intake, plan projects, and drive delivery while aligning with organizational strategy.

The role is remote in the United States with up to 5% travel. Ideal candidates have a university degree and 3+ years of ServiceNow experience, plus familiarity with SAFe and ITSM modules.

Qualifications

• University degree in Business Administration or related field.
• Advanced degree in a related field is a plus.
• Minimum 3 years ServiceNow experience and direct experience leading ServiceNow implementations.

Responsabilités

• Demand intake coordination for ServiceNow projects and enhancements.
• Plan, schedule, and manage ServiceNow projects, ensuring milestone tracking and documentation.
• Coordinate stakeholder communication between process owners, stakeholders, and product owners to align demand and projects.
• Travel up to 5% as required.

Formation

University Degree in Business Administration

Advanced Degree in a related field

Outils

ServiceNow

Description du poste

Date Posted: 2026-10-28

Country: United States of America

Location: US-TX-REMOTE

Position Role Type: Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

We are seeking a skilled ServiceNow Demand Intake and Project Manager to lead the end‑to‑end process for evaluating, prioritizing, and managing incoming ServiceNow requests. In this role, you will ensure all demand is assessed for strategic alignment, properly routed, and supported through decision‑making workflows. You will also manage projects through their full lifecycle, driving clear communication, timely execution, and delivery against defined goals.

What you will do

• Demand Intake Coordination
  • Serve as a point of contact for ServiceNow demand intake.
  • Assist in managing and tracking incoming requests for ServiceNow projects and enhancements.
  • Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated.
• Project Management
  • Assist in planning, scheduling, and managing ServiceNow projects, ensuring alignment with organizational goals.
  • Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items.
  • Manage project tasks and resources, ensuring timely completion of deliverables.
  • Track project milestones, risks, issues, and dependencies, escalating concerns as necessary.
  • Maintain project documentation.
  • Use ServiceNow and other tools to track and manage project progress.
• Stakeholder Communication & Collaboration
  • Act as a liaison between business Process Owners, Stakeholders and ServiceNow Product Owners to ensure alignment of demand and project objectives.
  • Foster open and transparent communication to address questions, provide updates, and resolve challenges.
  • Partner with leadership to ensure demand intake prioritization aligns with organizational strategy.
  • Ensure compliance with organizational policies, standards, and best practices.
• Travel up to 5%

Qualifications you must have

• Typically requires a University Degree in Business Administration, Project Management or related field
• Minimum 8 years' project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years' experience.
• Minimum 3 years ServiceNow experience
• Direct experience managing ServiceNow implementations, enhancements, or upgrades
• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
• Understanding SAFe methodology and project lifecycle processes
• Experience working with technical teams (developers, architects, platform owners) and business stakeholders

Qualifications We Prefer

• ITIL and / or HRSD certification
• ServiceNow certification

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Location: This position is remote.

Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,5