ServiceNow Demand & Project Lead - Remote

RTX; Texas; Hybrid; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) match

Flexible work schedules

Educational assistance

Parental leave

Paid time off

Job summary

RTX is seeking an experienced Demand Intake Coordinator and Project Manager to serve as the ServiceNow demand intake contact and help manage IT projects end-to-end in a remote setting.

You will collaborate with business stakeholders and technical teams, tracking milestones, preparing meeting minutes, and ensuring alignment with organizational strategy. Some travel is required (up to 5%).

Qualifications

• Typically requires a University Degree in Business Administration, Project Management or related field
• Minimum 8 years’ project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years’ experience.
• Minimum 3 years ServiceNow experience
• Direct experience managing ServiceNow implementations, enhancements, or upgrades
• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
• Understanding SAFe methodology and project lifecycle processes
• Experience working with technical teams and business stakeholders

Responsibilities

• Demand Intake Coordination: Serve as a point of contact for ServiceNow demand intake
• Assist in managing and tracking incoming requests for ServiceNow projects and enhancements
• Assist in maintaining the demand intake register and updating entries
• Project Management: Plan, schedule, and manage ServiceNow projects
• Organize and facilitate project meetings, prepare agendas and minutes
• Manage project tasks and resources for timely deliverables
• Track milestones, risks, issues, and dependencies; escalate when needed
• Maintain project documentation and use ServiceNow to track progress
• Stakeholder Communication: Liaise between Process Owners, Stakeholders and Product Owners
• Foster open communication, provide updates, and resolve challenges
• Partner with leadership to align demand intake prioritization with strategy
• Ensure compliance with policies, standards and best practices
• Travel up to 5%

Skills

ServiceNow

Project management

Demand management

SAFe

Stakeholder communication

Education

University Degree in Business Administration or Project Management

Tools

ServiceNow (SPM/ITSM/ITOM/HRSD/CSM/CMDB)

Platform capabilities

Job description

RTX is seeking an experienced Demand Intake Coordinator and Project Manager to serve as the ServiceNow demand intake contact and help manage IT projects end-to-end in a remote setting.

You will collaborate with business stakeholders and technical teams, tracking milestones, preparing meeting minutes, and ensuring alignment with organizational strategy. Some travel is required (up to 5%).