ServiceNow Delivery Leader for Enterprise IT Programs

Accenture PLC; Austin (TX); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Accenture is seeking an experienced ServiceNow Delivery Lead to drive consulting engagements from post-sales through successful delivery, ensuring scope, budget, and client outcomes are achieved. You will manage the delivery team and craft client-facing artifacts while identifying opportunities for additional value.

You will also lead initiatives to improve our implementation methodologies, drawing on extensive enterprise software experience and ITIL-aligned deployments within client

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA).
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsabilités

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, con and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Connaissances

Project management

Team leadership

Communication

Problem solving

Formation

Bachelor's degree

Outils

MS Project

Description du poste

Accenture is seeking an experienced ServiceNow Delivery Lead to drive consulting engagements from post-sales through successful delivery, ensuring scope, budget, and client outcomes are achieved. You will manage the delivery team and craft client-facing artifacts while identifying opportunities for additional value.

You will also lead initiatives to improve our implementation methodologies, drawing on extensive enterprise software experience and ITIL-aligned deployments within client