ServiceNow Delivery Lead Manager - Enterprise IT Projects

Accenture PLC; Boston (MA); On-site; USD 94,000 - 245,000; Full time

Job summary

Accenture is seeking a ServiceNow Delivery Lead to drive client engagements from post-sale through successful delivery of enterprise software projects. You will manage scope, deliverables, budgets, and client satisfaction while leading cross-functional teams and ensuring governance and risk management.

Travel may be required; the role emphasizes leveraging ServiceNow expertise, certification, and a strong consulting background to deliver measurable business outcomes for clients in a dynamic

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA).
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software solutions in client environments.

Skills

ServiceNow platform knowledge

Project management

Client communication

Leadership

Education

Bachelor's degree or equivalent

Tools

ServiceNow CSA

ServiceNow CIS

MS Project

Job description

Accenture is seeking a ServiceNow Delivery Lead to drive client engagements from post-sale through successful delivery of enterprise software projects. You will manage scope, deliverables, budgets, and client satisfaction while leading cross-functional teams and ensuring governance and risk management.

Travel may be required; the role emphasizes leveraging ServiceNow expertise, certification, and a strong consulting background to deliver measurable business outcomes for clients in a dynamic