ServiceNow Delivery Lead & Program Manager

Accenture PLC; Cleveland (OH); Presencial; USD 87.000 - 213.000; Jornada completa

Descripción de la vacante

Accenture is seeking a Senior ServiceNow Delivery Lead to drive engagements from post-sale through successful delivery, ensuring scope, deliverables, budget, and business outcomes align with client needs.

You will manage the project team, prepare client-facing deliverables, identify value opportunities, and continuously improve our implementation methodologies based on client experiences.

Formación

• Minimum 5 years knowledge and experience with ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA).
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certification.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsabilidades

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to the clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Conocimientos

ServiceNow

Project leadership

Client engagement

Stakeholder mgmt

Governance & risk

Team building

Cross-functional leadership

Educación

Bachelor's degree or equivalent

Herramientas

MS Project

Descripción del empleo

Accenture is seeking a Senior ServiceNow Delivery Lead to drive engagements from post-sale through successful delivery, ensuring scope, deliverables, budget, and business outcomes align with client needs.

You will manage the project team, prepare client-facing deliverables, identify value opportunities, and continuously improve our implementation methodologies based on client experiences.