Senior ServiceNow Delivery Lead & Program Manager

Accenture PLC; Minneapolis (MN); Hybrid; USD 94.000 - 230.000; Vollzeit

Zusammenfassung

Accenture is seeking a ServiceNow Delivery Lead to drive engagements from post-sales through successful delivery. You will manage scope, deliverables, budget, and client satisfaction while guiding the project team and coordinating with ServiceNow account teams.

The role emphasizes ITIL-related deployments, strong client engagement, and leadership across consulting environments. Travel may be required depending on client needs.

Qualifikationen

• Minimum 5 years knowledge and experience with ServiceNow.
• ServiceNow CSA certification.
• Minimum CIS certification.
• Minimum 3 years of experience with MS Project.
• Minimum 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Aufgaben

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Kenntnisse

Project management

Client engagement

Leadership

Consulting

Communication

Ausbildung

Bachelor's degree or equivalent

Tools

ServiceNow

MS Project

ITIL

Jobbeschreibung

Accenture is seeking a ServiceNow Delivery Lead to drive engagements from post-sales through successful delivery. You will manage scope, deliverables, budget, and client satisfaction while guiding the project team and coordinating with ServiceNow account teams.

The role emphasizes ITIL-related deployments, strong client engagement, and leadership across consulting environments. Travel may be required depending on client needs.