Global ServiceNow Delivery Leader – Enterprise Projects

Accenture PLC; Overland Park (KS); On-site; USD 95,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

401(k) with bonus opportunities

Job summary

Accenture is seeking a ServiceNow Delivery Lead to drive consulting engagements from post-sales through successful delivery, ensuring scope alignment, budget control, and client satisfaction. You will lead the implementation team, coordinate client deliverables, and identify opportunities to add value with internal ServiceNow account teams.

Travel may be required based on client demands. The role emphasizes governance, program management, and ITIL-related deployments, with access to Accenture’s

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA).
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Skills

Leadership

Communication

Problem solving

Project management

Consulting experience

Education

Bachelor's degree or equivalent

ServiceNow CSA Certification

ServiceNow CIS Certification

Tools

ServiceNow

MS Project

ITIL knowledge

Job description

Accenture is seeking a ServiceNow Delivery Lead to drive consulting engagements from post-sales through successful delivery, ensuring scope alignment, budget control, and client satisfaction. You will lead the implementation team, coordinate client deliverables, and identify opportunities to add value with internal ServiceNow account teams.

Travel may be required based on client demands. The role emphasizes governance, program management, and ITIL-related deployments, with access to Accenture’s